A:     Try disconnecting and then reconnecting the USB Bluetooth dongle.
         If the Access Point still does not work properly, restart the computer or press Ctrl + Alt + Delete
         - Launch Task Manager - show Processes. Look for QTA Access Point in the list – if found –
         mark it and then click "End Process". Restart QTA Access Point.

 

A:     Have you pressed the "Save" button in the configurator ("Portal Communication Settings" tab)?
         Is the box "upload information" ticked on "Portal Communication Settings" tab?

 

A:     Make sure the QTA Access Point Configurator – "Ports" tab has the right com ports defined.   
         Barcode scanner port should be set to "Serial port for Bar code scanner" and QTA Tracer Port
         should  be set to "Bluegiga Bluetooth Low Energy".
         If this not solve the problem, try disconnecting and then reconnecting scanner.

 

A:     If the Bluetooth Dongle is connected to a USB 3.0 port, remove the dongle and    
         connect it to a USB 2.0 port.
         If the computer not has any USB 2.0 port, try to connect a USB 2.0 hub in middle of computer and
         Bluetooth dongle

 

A:     Try disconnecting and then reconnecting the USB Bluetooth dongle.

 

A:     Internet connection is down. Tracers will be put on queue until the connection is working  
         again.

 

A:     Scan the tracer for Status in the QTA Access Point. The Tracer/Blood bag might not have been
         initiated correctly.

 

:     The Check-in node application must be running – the Check-in Node screen visible on the device
         – for it to work. It cannot run in the background.

 

A:     Threshold might be set to high in the QTA Access Point Configurator.

 

A:     For a tracer to be activated during normal transport (normal road conditions) the Threshold 
         must be set to a maximum 15-20. Note that the battery will then be depleted sooner since the
         tracer is activated more often.

 

A:        Click the Browsers "Back"-button until readouts are shown. Then click on page 1 in the
            Readouts  menu. Now go back to the blood bag you wanted to check.

 

A:        Temperature logs are only available for tracers/blood bags that have been scanned for status
            in the QTA Access Point. The check-in Node does not upload the temperature log to the QTA 
            Web Portal – it only uploads information for the current expiration date to be calculated.

 

A:     Avoid touching the tracer more than briefly when scanning for status in the QTA Access Point. If
         the Configuration is set to 0 hour life when temperature is above 30 C° you might accidentally
         get the tracer above that with your hand.

 

A:     Tracer defect. Stop using.

 

A:     Make sure you have moved/stirred/turned the tracer enough
          If the lights still don't flash – try scanning with QTA Access Point to see if it still
         activates. If not – battery is depleted or device is defect.